Membership FAQ

Do you have any questions regarding our membership policies? Well, hopefully we have addressed them below! If not, feel free to leave your inquiry at the bot in the bottom right-hand corner and we will get back to you soon!


Q: What is our UglyFood Anti-Food Waste Clan (AFW) Clan Rewards Program?

A: It is a way for us to show that we appreciate you as not just our customer, but our member as well! There are plenty of perks for our members to enjoy such as loyalty points and referral codes!


Q: What is the difference between the previous membership card system and being a member here? 

A: Being a member is free! You do not have to purchase a membership card to be a member. For this new UglyFood AFW Clan Rewards Program, you get to accumulate points for your online purchases while the membership card is valid only for physical store purchases currently. We are planning for more exciting things, stay tuned! 


Q: Can we accumulate points through our online purchases?

A: Yes, it can! For more details on how to earn points and redeem them, please click here!


Q: Can the points be used at our physical store?

A: For now, it can only be used at our online store. However, stay tuned for more information!  


Q: How do I redeem my points?

A: Click on Rewards at the bottom left-hand corner and then click on All Rewards


Q: Where can I see my points? 

A: Click on Rewards at the bottom left-hand corner of the screen and then click on Your Rewards


Q: Are the points going to expire?

A: No, your membership points will not expire. However, we do highly encourage you to redeem your points as you will be able to enjoy discounts from us!


Q: Does the voucher redeemed have an expiry date?

A: Only certain vouchers have expiry dates, so please always make sure to double check!


Q: If I become a member, will I automatically receive updates on sales and promotions?

A: No, unless you choose to opt for it!


Q: What is our privacy policy?

A: To view our privacy policy, please click here.


We hope we have answered your questions! If not, feel free to leave your enquiries at the chatbot at the bottom right-hand corner below! We will try our best to reply you as soon as possible! 


Stay tuned for more information!