GENERAL FAQ

PHASE 2 Heighten Alert

Our store opening hours are as below.
Mon – Fri: 11:00am – 7:00pm
Sat: 11:00am – 3:00pm
Sun & PH: Closed

SHIPPING

Orders $40 & below: $6 delivery fee   

Orders above $40-65: $3 delivery fee.
Orders above $65: Free Delivery
We occasionally give out freebies for orders over $65! Deliveries will be delivered from 2 pm – 8 pm on Wed-Sat.  Items can be left at the door.

SHELF LIFE

As our produce is based on excess/ugly items, so there’s not that much shelf life left. It’s best consumed within a week! Can store up to two week in proper conditions. You should not be receiving mouldy or rotten produce. 

REFUNDS

If you encounter any moldy/rotten products, please send us an email with photos at hello@uglyfood.com.sg by the next day, and we’ll look into it immediately.

#WHATISTHIS

If you have no idea what we gave you in the bundle, take a photo, post it on Instagram and tag @uglyfoodco. We will get back to you as quickly as we can!